EMIS Ticketing System
A support ticketing system handling thousands of tickets for Nepal's Department of Education across multiple regions.
More About This Project
Nepal’s Department of Education needed a way to manage support requests coming in from schools and offices across multiple regions, at a volume of thousands of tickets.
Waveplus built a support ticketing system on Laravel, MySQL, Redis, and Vue.js that centralizes ticket intake and routing, automates repetitive tasks, monitors SLA compliance, and gives administrators role-based access and an analytics dashboard to track resolution performance across regions.
The system replaced an ad hoc process with a structured, trackable support pipeline for one of Nepal’s largest education bodies.
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Technologies Used
Production frameworks, architecture components, and toolsets engineered for this solution.
Content Management
Powerful and flexible platforms for easy content management.
Core Technologies
Modern development tools for robust and scalable websites.
Speed & Architecture
Sub-second Core Web Vitals, enterprise caching, and edge delivery.
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